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Passenger Facilities

.Surat Airport terminal building was newly built in the year 2009 in a Modular Structure concept, keeping in mind for future expansion/extensions. At that time, it was one of the latest & modern structure, with a full glass fa├žade of the terminal Building.

The building consists of 6800-8731 sq mtrs area with ground plus one floor.


The ground floor consists of One Arrival/Departure gate for access to smaller aircrafts, 6 Airline Check-In counters, 2 Security counters, Rest rooms, Security Hold Area, 2 Baggage Carousels, Departure Lounge cum Art Gallery, Arrival Lounge, VIP Lounge, Airline offices, Airport Managers Office and varioous outlets and Travel & Hotel Counters.


The Upper Level consists of a second waiting lounge and has 2 Arrival/Exit Gates connected with Aerobridges for direct access to aircraft of the size of A320.  It is accessible to & from the ground floor via escalators and elevators for the use of Departure & Arrival passengers. The rest of the upper deck is spread with few Corporate Offices and a Full Service Restaurant which is soon to be operational.

With the recent inaugural of the 2 aero-bridges on the upper deck this area has been opened for transit passengers, doubling the passenger handling capacity by 240 passengers per hour, however space constraints are already being feelt with the addition of new flights, and some of the area already being cordened off for International operations, which is to commence shortly. 


Other Passenger facilities provided for smooth transition at the airport are as under:

  • Baggage Trolleys: Available at Free of charge
  • Wheel Chair: Available on request
    For assistance to Specially Abled/Senior citizens/Children travelling alone/Medically Unfit, contact Station Manager, Airline Personnel
  • Medical Aid/First Aid Room: Limited Medical Assistance available at no cost.
    For any medical Emergency contact the Airport Manager or Airline Personnel
  • Child Care Room: Available at ground level, on complimentary basis
  • Rest Rooms for Transit Passengers is available on ground level
  • Lost & Found Baggage: Contact Airport Manager for assistance
  • Telephone: Available at Airport Managers Desk
  • ATM Service: Available at the ground level.
  • Wi-Fi Hot-spot: Free of charge with limited usage
  • Business Center/Executive Lounge : Not Available
  • Airline Offices: Accessible from Outside Terminal Building


Facilities inside the Terminal building 


At Departure Lounge:                                                                                     

  • Restaurant: Snacks & Hot Cold Beverages                                          
  • Snack Counter: Snacks & Hot Cold Beverages





At Security Hold Area: 

  • Branded Garment Shop: Shirts, Perfumes, and Ladies Purse etc
  • Jewellery Shop: All types Jewellery
  • Life Style Electronic Shop: Branded Electronic items
  • Duty Free/Liquor Shop - Not Available



At Arrival Lounge:

  • Hotel Booking Counter: Available
  • Taxi Booking Counter: Available
  • Tour/Travel Counter: Provides Air/Rail/Bus/Hotel Bookings
  • Shoe-shine AutoMachine: Complimentory service, available at the Arrival lounge on ground level..



Outside Terminal Building

  • Coffee Shop, serving Snacks and Refreshments
  • Drinking Water & Restroom Facility for visitors - NOT AVAILABLE
  • Parking Facility at the Terminal building

        Capacity: 150 Vehicles Approximately

         Minimum Charges: BUS: Rs.40/- CAR: Rs.30/- OTHERS: Rs.15/-

        For Overnight parking facility/Charges contact the Airport

        Manager 


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Availability of transportation from the Airport:


General Taxi Service: Available via Private Taxi operators

Pre-Paid Taxi Service: Under Consideration

Car Rental Service: Available

BRTS: Bus Rapid Transit Services (Air Conditioned Coach Service) AVAILABLE [Started September, 2017]

City Bus Service: SITILINK Bus Services are available with limited frequency from & up to Main Entry Gate.

Inter State Bus Service: Connecting buses can be availed with SITILINK Bus Service at the Main Entry Gate.

Inter State Taxi/Car Service: Not Available

Airport Shuttle Service: Not Available

Auto Rickshaw Stand: Not Available

Metro Rail System: NOT AVAILABLE

Surat City METRO Rail plans have been Approved and is expected to enter construction phase in 2017. Strangely AIRPORT is NOT on the METRO route map.


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Travel Advisory Notes:

Security-check timinigs & Baggage Policy: 

Most Airports & Airlines follow the 2 hours drill - 30 minutes for Boarding pass & Baggage Check-In, 45 minutes for security check & 45 minutes for Boarding & Gates close, prior to the flight departure time. While the Gate-Close timing is stringently followed by the Airlines with no exceptions made after the last 45 minutes time-slot is missed out; the 45 minutes time-slot is an average requirement for security-check and may vary in duration at different times & at different Airports.

For International flights the drill is extended up to 3 hours prior to flight departure time, keeping in mind the additional time required for the mandatory Customs & Immigration checks. 

Please refer to the specific requirements and announcements made by the Airport & Airlines, from time to time and flyers are advised to strictly adhere to them for their Check-In times & Baggage Policy. 


Conveyance:

Althought the transportation facilities are constantly improving at the Airport with the increase in flight frequency and a larger footfall of passengers: however there is a very price prohibitive and unreliable service available at the airport for transportation for immediate need on landing at the Airport and to an extent, the same applies for reaching to the Airport from distant locations.

In the given situation it is best advised that prior travel arrangements, with proper due diligence, is made with the service providers to avoid any surprises & inconvenience. 


BRTS/SITILINK bus services is Now Available with limited frequency as per Flight Arrival Schedule. It picks up passengers from LHS of the Arrival Gate and drops till VR Mall on Dumas Road. Passengers can change Bus here to connect with the rest of the city. 

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